Customer Service Executive – Salary £20,508 (plus OTE £22,908)

Orchard Recruiting are pleased to be working with this friendly, professional and diverse business providing outstanding outsourced solutions for companies that require their expertise.  This is a great place to work who recognise staff as their greatest asset, the right attitude is everything and customer focus is a must.  

You will be working in a vibrant and friendly Customer Service department, you will act as a brand ambassador for clients, delivering world class service in all customer communications, whether by phone, email or webchat. 

Key Responsibilities:  

  • Act as a brand ambassador for clients by dealing with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post
  • Dealing with customer complaints, chasing customer orders, refunds, providing product information and all other customer service related help          
  • Consistently exceed customer expectations by delivering a world class customer service experience – being knowledgeable and taking ownership to manage enquiries from investigation to resolution
  • Contribute to a culture of  ‘right first time’ – What you say and what you do matters
  • Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
  • Supporting other departments in line with business requirements

 Person Specification:   

  • A passion for delivering excellent customer care and service
  • Excellent telephone manner with the ability to deal with customer queries quickly and efficiently
  • Work as part of a team, support colleagues and promote a positive team spirit    
  • Approachable, friendly, positive, polite and tactful
  • Ability to think through complex problems and arrive at workable solutions
  • Experience in complaint handling to ensure customer satisfaction   
  • Good IT skills including use of e-mail and Microsoft products   

Development:

  • Full support and ongoing training from our coaching and training teams     
  • Internal progression though our structured grades with continual development tailored to your needs by our coaching and training managers  
  • We actively promote from within, supporting staff to be our next team leaders, coaches and managers  

Hours:  

  • Full time 40 Hours – 5 days over 7 days – hours to be discussed in advance which will include working one day each weekend and one shift working until around 20:00.   

Benefits:  

  • Starting salary £20,508 per annum Grade 3 – plus up to £2,400 per annum call quality allowance OTE £22,908 – with progression to £21,465 per annum with £2,400 per annum quality allowance with a OTE of £23,865
  • Career progression and extensive on-going training and development
  • 29 days holiday accruing to 33 days based on service including bank holidays  
  • Company Pension scheme after qualifying period 
  • Free Employee Benefits and Assistance Scheme
  • Free on-site parking or short walk from train station on mainline services 
  • Staff discount on products
  • Modern offices using the latest technologies
  • Free gym membership
  • Subsidised staff entertainment throughout the year

Regular team incentives and fun days including charity events plus dress down Fridays   

Sector: Commercial Customer Service
Hours: Full Time
Contract: Permanent

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