Orchard Recruiting are pleased to be working with this friendly, professional and diverse business providing outstanding outsourced solutions for companies that require their expertise. This is a great place to work who recognise staff as their greatest asset, the right attitude is everything and customer focus is a must. The role is initially for 12 weeks with a view to going permanent.
You will be working in a vibrant and friendly Customer Service department, you will act as a brand ambassador for clients, delivering world class service in all customer communications, whether by phone, email or webchat.
Key Responsibilities:
- Act as a brand ambassador for clients by dealing with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post
- Dealing with customer complaints, chasing customer orders, refunds, providing product information and all other customer service-related help
- Consistently exceed customer expectations by delivering a world class customer service experience – being knowledgeable and taking ownership to manage enquiries from investigation to resolution
- Contribute to a culture of ‘right first time’ – What you say and what you do matters
- Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
- Supporting other departments in line with business requirements
Person Specification:
- A passion for delivering excellent customer care and service
- Excellent telephone manner with the ability to deal with customer queries quickly and efficiently
- Work as part of a team, support colleagues and promote a positive team spirit
- Approachable, friendly, positive, polite and tactful
- Ability to think through complex problems and arrive at workable solutions
- Experience in complaint handling to ensure customer satisfaction
- Good IT skills including use of e-mail and Microsoft products
Development:
- Full support and ongoing training from our coaching and training teams
- Internal progression though our structured grades with continual development tailored to your needs by our coaching and training managers
- We actively promote from within, supporting staff to be our next team leaders, coaches and managers
Hours:
- Full time 40 Hours – Flexibility on hours needed which will be discussed in advance which will include working one day each weekend and one shift working until around 20:00.
Benefits:
- Up to £2,400 per annum call quality allowance
- Career progression and extensive on-going training and development
- 29 days holiday accruing to 33 days based on service including bank holidays
- Company Pension scheme after qualifying period
- Free Employee Benefits and Assistance Scheme
- Free on-site parking or short walk from train station on mainline services
- Staff discount on products
- Modern offices using the latest technologies
- Free gym membership
- Subsidised staff entertainment throughout the year
Regular team incentives and fun days including charity events plus dress down Fridays