Customer Service Executive – Temp-Perm (£10.35ph)

Orchard Recruiting are pleased to be working with this friendly, professional and diverse business providing outstanding outsourced solutions for companies that require their expertise.  This is a great place to work who recognise staff as their greatest asset, the right attitude is everything and customer focus is a must.  The role is initially for 12 weeks with a view to going permanent.

You will be working in a vibrant and friendly Customer Service department, you will act as a brand ambassador for clients, delivering world class service in all customer communications, whether by phone, email or webchat. 

Key Responsibilities:  

  • Act as a brand ambassador for clients by dealing with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post
  • Dealing with customer complaints, chasing customer orders, refunds, providing product information and all other customer service-related help          
  • Consistently exceed customer expectations by delivering a world class customer service experience – being knowledgeable and taking ownership to manage enquiries from investigation to resolution
  • Contribute to a culture of  ‘right first time’ – What you say and what you do matters
  • Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
  • Supporting other departments in line with business requirements

 Person Specification:   

  • A passion for delivering excellent customer care and service
  • Excellent telephone manner with the ability to deal with customer queries quickly and efficiently
  • Work as part of a team, support colleagues and promote a positive team spirit    
  • Approachable, friendly, positive, polite and tactful
  • Ability to think through complex problems and arrive at workable solutions
  • Experience in complaint handling to ensure customer satisfaction   
  • Good IT skills including use of e-mail and Microsoft products   


  • Full support and ongoing training from our coaching and training teams     
  • Internal progression though our structured grades with continual development tailored to your needs by our coaching and training managers  
  • We actively promote from within, supporting staff to be our next team leaders, coaches and managers  


  • Full time 40 Hours – Flexibility on hours needed which will be discussed in advance which will include working one day each weekend and one shift working until around 20:00.   


  • Up to £2,400 per annum call quality allowance
  • Career progression and extensive on-going training and development
  • 29 days holiday accruing to 33 days based on service including bank holidays  
  • Company Pension scheme after qualifying period 
  • Free Employee Benefits and Assistance Scheme
  • Free on-site parking or short walk from train station on mainline services 
  • Staff discount on products
  • Modern offices using the latest technologies
  • Free gym membership
  • Subsidised staff entertainment throughout the year

Regular team incentives and fun days including charity events plus dress down Fridays   

Sector: Commercial Customer Service
Hours: Full Time
Contract: Permanent

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