We have an excellent opportunity for an experienced Regional Manager (Loss Adjusting) to join a high quality Claims Management business, to develop and grow the Property Division. Our client provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, they have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.
The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation they have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as “Excellent” in external client audits.
The Role
The role of the Regional Manager is a position to support the Head of Property for the overall development and maintenance of the activities in the allocated region to obtain maximum efficiency, quality, service and profitability for the Property Division comprising of field staff.
What will you be responsible for:
You will be responsible for supporting the Head of Property with allocation of work throughout the team, compliance with service level agreements, the quality of the product, team productivity and fee income.
Responsible for leading and managing a team of Property Field Adjusters, setting performance objectives and ensuring company service delivery adhered to
To assist with recruitment, train, provide guidance and support to employees, enabling them to maximise their potential in meeting a variety of demands.
To act as a technical referral point across their team. To coach, inspire and develop technical excellence.
To support Head of Property in identify and proactively address employee issues, such as performance and day to day needs to ensure highest levels of service delivery resulting in excellent customer satisfaction.
To keep technical skills and knowledge up to date and in busy times undertake a small caseload to remain akin to live issues.
To work collaboratively with the other Head of Departments, Customer Support Team and other business units; to identify opportunities for improving the End to End claims process and achieve highest levels of customer satisfaction
To support and develop and manage operational efficiency to provide the best quality service whilst maximizing returns.
To assist and manage and/or keep a watching brief on high profile or high value claims.
To develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully.
To promote the company ethics and values, focus on what matters to the customer and promote client’s insurance brands
Primary Responsibilities
Arranging allocation of workloads
Monitoring performance of your team members
Ensuring quality of the Property product
Ensuring regular, accurate appropriate invoicing of all files.
Well-developed and effective written and verbal communication skills, to articulate complex issues Identification and delivery of training needs and requirements for team and clients
What we need from you:
Qualifications – Appropriate Insurance Qualification / Approved Chartered Status
Experience – Minimum of five years’ relevant work experience in role, Full / clean driving license
Qualities and Attitude – Good technical skills and problem-solving ability to recognise difficulties and take proactive measures to overcome problems. A desire to lead a team providing a quality and detailed product. Be interactive, personable, self-motivated with the ability to motivate others.
Product Knowledge – Extensive Property experience from peril and all risks policies and dealings with HNW Clients
Assertive, Persistent, Effective communicator, verbally and in written communication, Organisational skills, Effective Time Management, IT literate, Business conscious.
What we offer you in return:
▪ Discretionary company bonus
▪ 25 days annual leave, plus additional one day for your birthday
▪ 5 % Contributory Pension
▪ Private Health Care
▪ Death in Service
▪ Attractive signing on bonus **
▪ Enhanced maternity, adoption, paternity and sick pay
▪ Electric Vehicle scheme (after probation)
▪ Career development and progression opportunities
▪ We care about our employees opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.