Subsidence Specialist – £45k-£65k

Our client have an excellent opportunity for an experienced Subsidence Specialist to join them in their high quality Claims Management business.


The role of the Subsidence Specialist is to support and manage all aspects of subsidence claim investigation, consideration of policy coverage, and appropriate settlement in an efficient and timely manner. This will be an onsite and home-based position and will cover a designated geographical area whilst, working as part of team you will assist with other cases as workloads and holidays demand, you may have to cover other areas.

Responsibilities to include but not limited to:

Carry out initial inspections and all prelim report completions.

Assess damage; determine probable cause and have a detailed knowledge of all aspects of subsidence claims, and be able to interpret and apply policy cover, terms, and conditions as appropriate.

You will provide technical advice, support and guidance to all parties as well as proposing bespoke solutions in a friendly and professional manner.

Determine further investigations and monitoring, where necessary, and any remedial or temporary works required.

Provide a detailed ABI preliminary report within the agreed SLA’s, maintaining high standards of

communication always, both internally and externally.

Process claims in accordance with insurers philosophy, standards, service levels and complaints procedure and proactively progress the claim.

Attend re-visits as required and report accordingly and update all relevant parties.

Respond positively to varying client requirements and changes in the wider business environment. Direction and instruction of site crews with setup of DEMEC studs for monitoring.

Maintaining an awareness of new developments in engineering /insurance as related to subsidence claims and ensuring that appropriate matters are shared with the team.

Attendance at company and client events and meetings are essential.

What we need from you:

A degree in a building / engineering / surveying discipline or similar Appropriate Chartered status Cert CII/Cert CILA

Previous Experience as a subsidence/building engineer or property surveying / Minimum of five

years’ relevant work experience in role.

Ability to multi-task, effectively. Good technical and problem-solving skills, identifying solutions. Effective written and verbal communication skills, to articulate complex issues.

Detailed knowledge and understanding of Subsidence / Understanding of the NHBC.

What we offer you in return:

  • Salary – Ranging from £45,000.00 to £65,000.00 dependent upon experience and qualifications.
  • Discretionary company bonus
  • 25 days annual leave, plus additional one day for your birthday
  • 5 % Contributory Pension
  • Private Health Care
  • Death in Service
  • Enhanced maternity, adoption, paternity, and sick pay
  • Car Allowance
  • Electric Vehicle scheme (after probation)
  • Career development and progression opportunities
  • We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make this a great place to work.
Sector: Commercial
Hours: Full Time
Contract: Permanent

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